Observe.ai

HITEC City · AI / DeepTech · Series C

Contact center conversation intelligence and real-time agent enablement AI

About

Observe.ai is an omnichannel conversation intelligence platform that analyzes 100% of customer interactions using speech models and generative AI to boost contact center performance, compliance, and frontline agent coaching.

Total Raised

$214M

Latest Round

$125M Series C (SoftBank Vision Fund 2)

Key Backers

SoftBank Vision Fund 2, Scale Venture Partners, Nexus Venture Partners, Menlo Ventures

Core Product

Observe.ai LLM Suite & Real-Time Agent Assist

Operating Base

Kondapur / HITEC City 500084

Team

Swapnil Jain(Co-founder & CEO)

Akash Singh(Co-founder & CTO)

Sharath Keshava Narayana(Co-founder)

Office

Directions

Kondapur Main Rd, HITEC City Corridor, Hyderabad, Telangana 500084

loading map pinpoint…